Gym Operations Supervisor — Member Experience

Planet Fitness; Marietta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Job summary

Planet Fitness in Marietta, GA is seeking an Assistant Manager to help oversee gym operations and deliver a premium, Judgment Free member experience. The role supports the Club Manager and leads a team of Member Service Representatives, Trainers, and Custodians.

You will drive staff performance, ensure welcoming service, manage front desk activities, member check-ins and tours, and help maintain a clean, well-supplied facility while tracking key metrics.

Qualifications

• Superior customer service skills and a fitness-industry background preferred.
• Experience as a Member Service Representative at Planet Fitness is beneficial.
• Strong supervisory, diplomacy and listening abilities.
• Basic computer proficiency with Microsoft Office encouraged.
• Must be at least 18 years old and CPR certified.

Responsibilities

• Assist in recruiting, hiring and developing staff including Member Service Representatives, Trainers and Custodians.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Provide backup support to Club Manager; schedule and supervise staff.
• Oversee member service and address member questions or issues.
• Assist with front desk activities, member check-ins and tours.
• Help maintain cleanliness and facility upkeep; manage supplies within budget.
• Track statistics and prepare weekly, monthly and annual reports.

Skills

Customer service

Supervisory

Listening

Communication

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Planet Fitness in Marietta, GA is seeking an Assistant Manager to help oversee gym operations and deliver a premium, Judgment Free member experience. The role supports the Club Manager and leads a team of Member Service Representatives, Trainers, and Custodians.

You will drive staff performance, ensure welcoming service, manage front desk activities, member check-ins and tours, and help maintain a clean, well-supplied facility while tracking key metrics.