Gym Operations & Member Experience Leader

EōS Fitness; Town of Florida (NY); On-site; USD 58,656 - 66,000; Full time

Benefits offered by this job

Free membership for you ± one family member

Discounted personal training

401(k) with company matching

Job summary

A fitness organization in New York is seeking an Operations Manager to oversee gym operations and enhance member experience. Responsibilities include hiring staff, managing compliance with health regulations, and collaborating with various teams to uphold brand standards. Ideal candidates will have substantial operations and customer service experience, along with excellent communication skills. This role offers a salary range of $58,656 – $66,000 USD and a variety of benefits.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Embraces the Core Values.

Responsibilities

• Provide an elevated member experience by listening to member needs.
• Hire, train, schedule, and supervise staff members.
• Ensure compliance with health and safety regulations.

Skills

Operations management experience

Customer service experience

Strong verbal and written communication skills

Strong relationship-building skills

Detail-oriented

MS Office skills

Job description

A fitness organization in New York is seeking an Operations Manager to oversee gym operations and enhance member experience. Responsibilities include hiring staff, managing compliance with health regulations, and collaborating with various teams to uphold brand standards. Ideal candidates will have substantial operations and customer service experience, along with excellent communication skills. This role offers a salary range of $58,656 – $66,000 USD and a variety of benefits.