Gym Operations & Member Experience Lead

Crunch Fitness - Fit Fusion, LLC; Denver (CO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC seeks an Assistant General Manager to support a high-performance gym environment and work directly with the general manager to oversee operations at the facility. The role emphasizes training, development, and supervision of the MSR team to deliver an exceptional member experience aligned with Crunch brand standards.

The position involves recruiting, staffing, scheduling, and labor management, plus driving member sales through outreach and service excellence

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPI’s.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Assist and support to the General Manager in the areas such as, but not limited to: Scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs offered
• Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
• Involvement and supervision in all front desk and Kid’s Crunch related activities
• Maintain clean facility and oversee that equipment is maintained.
• Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Skills

Management experience

CPR/AED

Communication

Labor management

Team leadership

Job description

Crunch Fitness - Fit Fusion, LLC seeks an Assistant General Manager to support a high-performance gym environment and work directly with the general manager to oversee operations at the facility. The role emphasizes training, development, and supervision of the MSR team to deliver an exceptional member experience aligned with Crunch brand standards.

The position involves recruiting, staffing, scheduling, and labor management, plus driving member sales through outreach and service excellence