Gym Operations Lead — Growth & Member Experience

Crunch Fitness; Sparks (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Employee discounts

Free uniforms

Advancement opportunities

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness is seeking an Assistant General Manager to support daily gym operations, staff development, and member satisfaction at the Sparks, NV location. This role reports to the General Manager and collaborates with the Fit Fusion management team to uphold Crunch brand standards.

The position emphasizes leadership, staffing, KPI performance, and exemplary member service, with opportunities for advancement and a competitive benefits package.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Assist and support to the General Manager in the areas such as scheduling and labor management; member service resolution with pace and empathy; resolving or escalating employee issues or concerns; lead generation and outreach to impact new member sales.
• New member acquisition and member integration into all services and programs offered; team member goal setting, development plans, and regular staff meetings; supervise club asset management, inventory reconciliation, supply ordering, and club-related small equipment expenditures; supervision of all front desk and Kid’s Crunch activities; maintain clean facility and oversee equipment maintenance; daily cleaning checklist and work order oversight; use Crunch-specific tools to communicate, document, and support club operations.

Job description

Crunch Fitness is seeking an Assistant General Manager to support daily gym operations, staff development, and member satisfaction at the Sparks, NV location. This role reports to the General Manager and collaborates with the Fit Fusion management team to uphold Crunch brand standards.

The position emphasizes leadership, staffing, KPI performance, and exemplary member service, with opportunities for advancement and a competitive benefits package.