Gym Operations & Member Experience Lead

Crunch Fitness; Brunswick (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

A leading fitness gym in Brunswick, Ohio, is seeking an Assistant General Manager to support operations. This role involves recruiting, training, and supervising staff, ensuring a high-quality member experience, and complying with all service standards. Candidates should have at least 2 years of management experience in a fitness facility or customer service, strong communication skills, and a passion for team leadership. Competitive salary and benefits are offered.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPI’s.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Assist in recruiting, hiring, training, and developing high-performing team members.
• Monitor performance of the staff to meet or exceed expected KPI standards.
• Assist General Manager in scheduling and labor management.
• Supervise club asset management, including inventory and small equipment expenditures.

Skills

Customer service management

Team leadership

KPI management

Communication skills

Job description

A leading fitness gym in Brunswick, Ohio, is seeking an Assistant General Manager to support operations. This role involves recruiting, training, and supervising staff, ensuring a high-quality member experience, and complying with all service standards. Candidates should have at least 2 years of management experience in a fitness facility or customer service, strong communication skills, and a passion for team leadership. Competitive salary and benefits are offered.