Gym Operations & Member Experience Lead

Planet Fitness; Brainerd (MN); On-site; USD 34,707,000 - 46,957,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Brainerd, MN is seeking a Full Time Customer Service Associate to help oversee gym operations and ensure a positive member experience. You will support front desk tasks, member check-ins, tours, and assist with maintaining cleanliness and appearance.

The role includes training support, coordinating with the Club Manager, and assisting with marketing efforts and inventory while upholding company policies and delivering exceptional service.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee front desk tasks and member check-ins.
• Answer phone calls and assist with questions or concerns.
• Assist in member sign-ups and cancellations and update member accounts.
• Support marketing efforts and ensure team training on promotions.
• Assist in ordering supplies and maintaining inventory.

Skills

Customer service

Communication

Leadership

Problem solving

Listening

Diplomacy

Job description

Planet Fitness in Brainerd, MN is seeking a Full Time Customer Service Associate to help oversee gym operations and ensure a positive member experience. You will support front desk tasks, member check-ins, tours, and assist with maintaining cleanliness and appearance.

The role includes training support, coordinating with the Club Manager, and assisting with marketing efforts and inventory while upholding company policies and delivering exceptional service.