Gym Operations Manager — Lead a High-Energy Team

EōS Fitness; Richmond (TX); On-site; USD 58,656 - 66,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training and merchandise

Employee referral program

Daily Pay offered

Group Health, dental, vision

401(k) with company matching

Job summary

A leading fitness organization in Richmond, Texas is seeking an experienced Operations Manager. This role involves leading the Service team, ensuring high-quality customer service, and overseeing staff training and development. The ideal candidate has 2-3 years of operations management experience and strong communication skills, with a passion for the fitness industry. Competitive salary and benefits offered.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills.
• Strong detail orientation and good time management skills.
• Excellent MS Office skills.

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere.
• Hiring, training, scheduling, and supervising staff members.
• Communicate goals, expectations, and procedures to staff members.
• Provide constructive feedback to staff members.
• Ensure high-quality customer service and address member concerns.
• Ensure compliance with health and safety regulations.
• Supervise the maintenance and cleanliness of the facility.
• Partner with other teams to improve gym performance.
• Monitor and order inventory of fitness equipment and supplies.
• Communicate calmly and clearly during emergencies.

Skills

Operations management experience

Strong communication skills

Customer service experience

Relationship building

Detail orientation

MS Office skills

Job description

A leading fitness organization in Richmond, Texas is seeking an experienced Operations Manager. This role involves leading the Service team, ensuring high-quality customer service, and overseeing staff training and development. The ideal candidate has 2-3 years of operations management experience and strong communication skills, with a passion for the fitness industry. Competitive salary and benefits offered.