Gym Operations Leader - Member Experience & Growth

Core Development and Management-Planet Fitness; Auburn (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus Incentives Monthly

Medical, Dental, and Vision Insurance

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Job summary

Planet Fitness in Auburn, WA is seeking an Assistant Manager to help oversee gym operations and ensure a welcoming Judgement Free Zone. This full-time role involves leading a team of Member Service Representatives, Trainers, and Custodians, while driving sales and maintaining an outstanding member experience.

You will recruit and train staff, manage daily desk operations, schedule shifts, and support the Club Manager.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

Responsibilities

• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff.
• Maintain a welcoming atmosphere for all members and guests and ensure staff follow customer service guidelines.
• Provide backup support to Club Manager and assist in staff scheduling and supervision.
• Oversee front desk activities: answer phones, check-in, sign-ups and tours.
• Facilitate member requests and ensure cleanliness and facility upkeep.

Skills

Leadership

Customer service

Staff supervision

Communication

Team motivation

Diplomacy

Problem solving

Education

High school diploma / GED

Tools

Microsoft Suite

Job description

Planet Fitness in Auburn, WA is seeking an Assistant Manager to help oversee gym operations and ensure a welcoming Judgement Free Zone. This full-time role involves leading a team of Member Service Representatives, Trainers, and Custodians, while driving sales and maintaining an outstanding member experience.

You will recruit and train staff, manage daily desk operations, schedule shifts, and support the Club Manager.