Gym Operations Leader | KPI-Driven & Member Experience

Crunch Fitness - Fit Fusion LLC; Kentwood (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

A high-performance gym in Kentwood, Michigan is seeking an Assistant General Manager to support operations and oversee staff training. The role requires 2+ years in fitness facility management and CPR/AED certification. Candidates should demonstrate strong leadership skills and a commitment to delivering an excellent member experience aligned with brand standards. This position offers competitive salary and performance-based bonuses.

Qualifications

• Minimum 2 years in fitness facility or customer service management.
• Ability to execute objectives quickly and manage key KPIs.
• CPR/AED certification required (can be obtained within 30 days).

Responsibilities

• Assist in recruiting and training staff to maintain proper staffing.
• Monitor staff performance to meet KPI standards.
• Manage team performance with ongoing training and coaching.
• Supervise club asset management, including inventory and supplies.
• Maintain a clean facility and oversee equipment maintenance.

Skills

Fitness facility management

Customer service management

Team leadership

Clear communication

Job description

A high-performance gym in Kentwood, Michigan is seeking an Assistant General Manager to support operations and oversee staff training. The role requires 2+ years in fitness facility management and CPR/AED certification. Candidates should demonstrate strong leadership skills and a commitment to delivering an excellent member experience aligned with brand standards. This position offers competitive salary and performance-based bonuses.