Gym Operations Leader | KPI-Driven & Member Experience

Crunch Fitness - Fit Fusion LLC; Round Lake (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

A leading fitness organization in Round Lake, Illinois, is seeking an Assistant General Manager to support gym operations and ensure an excellent member experience. This role involves managing the team, tracking performance, and implementing high service standards. Ideal candidates will have management experience in fitness or customer service environments and possess strong leadership skills. Offers opportunities for performance bonuses and professional development.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPI’s.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Assist in recruiting, hiring, training, and developing high performing team members.
• Monitor performance of the staff to meet or exceed expected KPI standards.
• Lead generation and outreach efforts to impact new member sales.

Skills

Customer service orientation

Leadership

Communication skills

Job description

A leading fitness organization in Round Lake, Illinois, is seeking an Assistant General Manager to support gym operations and ensure an excellent member experience. This role involves managing the team, tracking performance, and implementing high service standards. Ideal candidates will have management experience in fitness or customer service environments and possess strong leadership skills. Offers opportunities for performance bonuses and professional development.