Gym Operations Leader | KPI-Driven & Member Experience

Crunch Fitness - Fit Fusion LLC; Bolingbrook (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

A leading fitness center in Bolingbrook is looking for an Assistant General Manager to support gym operations and oversee staff performance. This role involves recruiting, training, and ensuring a high-quality member experience in alignment with brand standards. Candidates should have at least 2 years of management experience in a fitness or customer service environment and strong communication skills. CPR/AED certification is required, which can be obtained after hiring. Competitive salary and benefits offered.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPI’s.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels and controls overtime.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing team.
• Monitor staff performance to meet or exceed expected KPI standards.
• Manage team member performance standards with ongoing development and coaching.
• Assist the General Manager with scheduling and labor management.
• Address member service resolution swiftly and empathetically.

Skills

Leadership

Customer service

Communication

Team management

KPI management

Job description

A leading fitness center in Bolingbrook is looking for an Assistant General Manager to support gym operations and oversee staff performance. This role involves recruiting, training, and ensuring a high-quality member experience in alignment with brand standards. Candidates should have at least 2 years of management experience in a fitness or customer service environment and strong communication skills. CPR/AED certification is required, which can be obtained after hiring. Competitive salary and benefits offered.