Club Front Desk & Operations Lead

The Edge Fitness Clubs; Orland Hills (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

PTO & paid holidays

401k

Discounts on services

Job summary

The Edge Fitness Clubs in Illinois seeks a Front Desk Manager to lead the front desk Team and ensure exceptional member service. You will recruit, coach and schedule staff, monitor performance, and foster a positive, high-energy culture that aligns with Edge standards.

You will collaborate with club leadership to hit monthly goals, resolve member concerns, and maintain a welcoming environment. This hands-on role requires strong leadership and a passion for fitness.

Qualifications

• 2+ years of leadership and people management of large cross-functional teams.
• Proven success in leading, coaching and motivating teams to achieve goals.
• Experience in a consumer-facing service-oriented environment.

Responsibilities

• Oversees front desk department and communicates with department heads.
• Recruits, interviews and hires front desk staff.
• Authorizes staffing changes including promotions and terminations.
• Schedules front desk staff to meet goals within payroll budgets.
• Coaches staff to improve sales and customer service skills.

Skills

Leadership

Customer focus

People management

Energy

Job description

The Edge Fitness Clubs in Illinois seeks a Front Desk Manager to lead the front desk Team and ensure exceptional member service. You will recruit, coach and schedule staff, monitor performance, and foster a positive, high-energy culture that aligns with Edge standards.

You will collaborate with club leadership to hit monthly goals, resolve member concerns, and maintain a welcoming environment. This hands-on role requires strong leadership and a passion for fitness.