Gym Operations Lead — Member Experience & Team Growth

supreme fitness group; New York (NY); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Career growth opportunities

Discounts on merchandise

Free Black Card gym membership

Medical, 401k, and supplemental 보험

Discounts on tickets and theme parks

Job summary

Supreme Fitness Group is seeking an Assistant Manager to support the General Manager in running a busy gym with a premier member and staff experience. You will lead a team of Member Service Representatives, Trainers and Custodians to deliver top-tier service and a safe, clean facility.

Key duties include scheduling, opening/closing, handling member inquiries, tours, sign-ups, and processing expenditures. This role emphasizes leadership, compliance with PF values, and development of the team.

Qualifications

• 1 year of supervisory experience or equivalent leadership of a team.
• 2+ years of customer service experience in a fast-paced environment.
• Strong communication and interpersonal skills with customers and staff.
• Must be reliable, punctual and able to manage multiple tasks.

Responsibilities

• Recruit, hire, train and develop a high performing team including Member Service Representatives, Trainers and Custodians.
• Oversee front desk operations: sign-ins, tours, phone inquiries and member requests.
• Schedule shifts, open/close the gym and ensure safety and cleanliness.
• Manage marketing promotions, authorize expenditures and refunds, and handle bank deposits.
• Prepare HR forms and support Corporate HR; track weekly/monthly stats.

Skills

Supervision

Customer service

Communication

Diplomacy

Reliability

Education

High School diploma or GED

Tools

Computers

Job description

Supreme Fitness Group is seeking an Assistant Manager to support the General Manager in running a busy gym with a premier member and staff experience. You will lead a team of Member Service Representatives, Trainers and Custodians to deliver top-tier service and a safe, clean facility.

Key duties include scheduling, opening/closing, handling member inquiries, tours, sign-ups, and processing expenditures. This role emphasizes leadership, compliance with PF values, and development of the team.