Gym Operations Lead & Member Experience Champion

Supreme Fitness Group; Anaheim (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career growth opportunities

Merchandise discounts

Free Black Card gym membership

Medical benefits

401k

Discounts on entertainment

Job summary

Supreme Fitness Group in Anaheim seeks an Assistant Manager to support the General Manager in overseeing gym operations and delivering an exceptional member and staff experience, while ensuring a financially successful club.

You will lead a team of Member Service Representatives, Trainers and Custodians, provide training and development, and manage front desk activities, safety, cleanliness and daily operations.

Qualifications

• 1 year of supervisory experience.
• 2 years of customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Upbeat and positive attitude.

Responsibilities

• Recruit, hire, train and develop a high performing team (Member Service Representatives, Trainers, Custodians).
• Create and maintain a welcoming atmosphere for members and guests with superior customer service.
• Schedule team members and ensure shifts are covered; lead by example and coach direct reports.
• Respond to member inquiries, sign-ups, and tours; support front desk operations and payments.
• Ensure timely opening/closing of the gym and maintain safety, cleanliness, and facility upkeep.
• Oversee marketing promotions, authorize expenditures/refunds, and prepare HR forms and reports.
• Track statistics and maintain backup coverage for absences.

Education

High School diploma/GED

Job description

Supreme Fitness Group in Anaheim seeks an Assistant Manager to support the General Manager in overseeing gym operations and delivering an exceptional member and staff experience, while ensuring a financially successful club.

You will lead a team of Member Service Representatives, Trainers and Custodians, provide training and development, and manage front desk activities, safety, cleanliness and daily operations.