Assistant General Manager - Gym Sales & Member Experience

EōS Fitness; Anaheim (CA); Sur place; USD 27 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free membership for you and plus one

Daily Pay offered

401(k) + Company matching

Group Health, dental, vision

Supplemental Life and EAP

Discounted Personal Training and merch

Employee referral program

Vacation, holiday, and sick pay

Résumé du poste

EōS Fitness in Anaheim, CA is seeking an Assistant General Manager to lead the Sales team, coach staff, and drive membership growth while ensuring exceptional member service, day-to-day operations, and a welcoming, energetic gym environment. You will oversee billing processes for memberships, manage leads and follow‑ups, train team members, and communicate goals clearly.

The role requires coordinating with management on scheduling, safety, cleanliness, and guest experience to consistently meet

Qualifications

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.

Responsabilités

• Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee the billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Ensuring high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Connaissances

Customer service

Sales

Supervisory

Communication

Relationship building

Time management

Description du poste

EōS Fitness in Anaheim, CA is seeking an Assistant General Manager to lead the Sales team, coach staff, and drive membership growth while ensuring exceptional member service, day-to-day operations, and a welcoming, energetic gym environment. You will oversee billing processes for memberships, manage leads and follow‑ups, train team members, and communicate goals clearly.

The role requires coordinating with management on scheduling, safety, cleanliness, and guest experience to consistently meet