Gym Operations & Growth Leader (AGM)

UFC Gym; Waipahu (HI); On-site; Full time

Job description

Overview

The Assistant General Manager (AGM) has a key leadership role, responsible for supporting the General Manager with driving sales performance, operational excellence, and a world-class member experience. You will help lead and coach the team to ensure the gym hits its targets and maintains the high standards of the UFC GYM brand.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Dental and Vision insurance (for eligible employees)
• Paid Time Off (PTO) and flexible scheduling
• Tuition assistance and clear opportunities for career advancement
• Opportunity for advancement
• Training & development
• Wellness resources

Key Responsibilities

Team Support & Leadership

• Daily Management: Assist in supervising front-line staff and department leads to ensure smooth daily operations.
• Training: Support the onboarding and ongoing development of new team members to ensure they meet brand expectations.
• Ambassador: Act as a role model for the "Train Different" philosophy, fostering an energetic and welcoming environment.

Sales & Growth

• Lead Production: Assist in managing the guest pipeline, including lead generation, outreach, and touring prospective members.
• Goal Achievement: Help the team reach monthly membership and private coaching targets.
• Promotions: Execute in-club events and community outreach to drive awareness and new member sign-ups.

Operations & Service

• Member Retention: Proactively engage with members to ensure satisfaction and address concerns before they escape.
• Club Excellence: Conduct regular "walk-throughs" to ensure the facility is clean, safe, and fully functional.
• Admin Support: Assist the GM with scheduling, inventory management, and ensuring compliance with all company policies.

Qualifications

• Experience: 1–3 years of sales experience and at least 1 year in a supervisory or leadership role.
• Skills: Strong communication skills and proficiency in basic computer systems (Office/Google Workspace).
• Education: High School Diploma or GED required; bachelor’s degree preferred.
• Physical: Ability to stand for long periods and lift between 50–120 lbs.
• Certifications: Current CPR/AED certification required; a nationally recognized Personal Training certification is a plus.