Gym Membership Concierge & Guest Experience

Chuze Fitness; San Diego (CA); On-site; USD 24,796 - 26,684; Full time

Benefits offered by this job

401k

Free CPR, First Aid, and AED Training

Free food handler training and cert.

Free Chuze Fitness Membership

Discounts on retail and smoothies

Training and growth opportunities

Additional perks for full-time

Job summary

Chuze Fitness is seeking a hospitality-focused team member to welcome members, assist with sign-ups, tours, and inquiries while maintaining a pristine gym environment.

You will handle membership questions, phone inquiries, and POS transactions, and support billing issues when needed. Training materials are reviewed regularly, and smoothies may be prepared at locations with a smoothie bar.

Qualifications

• Friendly and welcoming demeanor
• Ability to give tours and assist with sign-ups
• Commitment to cleanliness and presentation

Responsibilities

• Welcome, greet, and interact with all members, prospective members, and guests
• Provide membership information and facilitate tours
• Complete daily cleaning tasks and ensure gym presentation is consistently clean
• Membership sign-ups, answering phones, point-of-sale transactions, and addressing member concerns
• Assist with billing issues and disputes and elevate to leadership when needed
• Regularly review and complete all training materials and LMS updates
• Maintain knowledge and assist members with amenities, offerings, fitness programs, and equipment functions
• Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality
• Attend and participate in regularly scheduled team meetings

Skills

Hospitality mindset

Customer service

Communication

Job description

Chuze Fitness is seeking a hospitality-focused team member to welcome members, assist with sign-ups, tours, and inquiries while maintaining a pristine gym environment.

You will handle membership questions, phone inquiries, and POS transactions, and support billing issues when needed. Training materials are reviewed regularly, and smoothies may be prepared at locations with a smoothie bar.