Member Experience Specialist

Chuze Fitness; Chula Vista (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k

CPR/First Aid

Food handler cert

Free membership

Discounts

Training & growth

Job summary

Chuze Fitness in Chula Vista, CA seeks a friendly front desk associate to greet members, sign up new guests, and keep the gym sparkling. You’ll be the first welcome and help with tours and memberships.

This role combines customer service, basic POS duties, and daily cleaning. English fluency and a positive attitude are essential, along with the ability to lift up to 50 lbs.

Join a team focused on hospitality, community, and opportunities for growth with perks like free membership and CPR training.

Qualifications

• Engage with members and guests in a friendly, professional manner.
• Assist with membership questions and tours.
• Maintain gym cleanliness and presentation.

Responsibilities

• Welcome, greet, and interact with all members, prospective members, and guests
• Provide membership information and facilitate tours
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Membership sign-ups, answering phones, point-of-sale transactions, and addressing member concerns
• Assist with billing issues and disputes and escalate to leadership when needed
• Regularly review and complete all training materials and updates in the LMS
• Maintain knowledge and assist members with all amenities, membership offerings, fitness programs, and equipment functions
• Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality standards
• Attend and participate in regularly scheduled team meetings

Job description

Chuze Fitness in Chula Vista, CA seeks a friendly front desk associate to greet members, sign up new guests, and keep the gym sparkling. You’ll be the first welcome and help with tours and memberships.

This role combines customer service, basic POS duties, and daily cleaning. English fluency and a positive attitude are essential, along with the ability to lift up to 50 lbs.

Join a team focused on hospitality, community, and opportunities for growth with perks like free membership and CPR training.