Gym Member Experience Specialist

Planet Fitness; Berwyn (PA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

401K with employer match

Health insurance options

PTO

Free Planet Fitness Black Card

Shift-differential pay

Job summary

Planet Fitness Berwyn is seeking a friendly Customer Service Representative to deliver a Judgement Free experience to members and guests. You will greet, sign up new members, log amenities, answer phones and keep the club welcoming and clean.

You will start at $12 per hour with raises at 180 days, 1 year, and every six months after the first year. Benefits include health options, a 401K with employer match, PTO, and a free Planet Fitness Black Card membership.

Qualifications

• Customer service experience required.
• Basic computer proficiency.
• Must be 18 years of age or older.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones in a friendly manner and greet members.
• Sign up and tour new members; log amenities and promote fitness classes.
• Address member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases at the POS.
• Promote fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma/GED

Job description

Planet Fitness Berwyn is seeking a friendly Customer Service Representative to deliver a Judgement Free experience to members and guests. You will greet, sign up new members, log amenities, answer phones and keep the club welcoming and clean.

You will start at $12 per hour with raises at 180 days, 1 year, and every six months after the first year. Benefits include health options, a 401K with employer match, PTO, and a free Planet Fitness Black Card membership.