Gym Front Desk Motivator & Member Experience Lead

Gold's Gym Washington; Vancouver (WA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Job summary

Gold's Gym Washington is seeking a Service Motivator to greet members, set the tone for their visit, and guide guests toward memberships. Full training is provided, and many managers started in this role.

The part-time, hourly position requires friendly, energetic interaction, with duties spanning member experience, tours, and service desk tasks. Flex scheduling and advancement opportunities are available.

Qualifications

• Friendly, positive, and genuinely motivated to help people.
• Comfortable talking with anyone, in person and by phone.
• Able to manage multiple tasks and stay composed during busy periods.
• Comfortable using computers and basic software.
• Dependable and punctual.
• Available to work weekends and holidays.
• High school diploma or equivalent, or currently enrolled.
• Must be CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

Responsibilities

• Greet every member by first name and every guest with a smile.
• Maintain front desk security by ensuring every member and guest is checked in.
• Make every member and guest experience memorable.
• Answer phone calls and questions about the club and services.
• Lead tours and help guests choose the membership that best fits their goals.
• Enroll new members and introduce personal training and other club services.
• Follow up with guests after their visits.
• Conduct regular walk-throughs to keep the club clean, organized, and equipment ready.
• Complete shift procedures and handoffs.
• Process retail and membership transactions.
• Assist members with account and billing questions, escalating issues to management as needed.
• Log maintenance needs and report safety concerns or incidents to management.

Education

High school diploma or equivalent

Job description

Gold's Gym Washington is seeking a Service Motivator to greet members, set the tone for their visit, and guide guests toward memberships. Full training is provided, and many managers started in this role.

The part-time, hourly position requires friendly, energetic interaction, with duties spanning member experience, tours, and service desk tasks. Flex scheduling and advancement opportunities are available.