Front Desk Service Motivator

Gold's Gym Washington; Vancouver (WA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Job summary

Gold's Gym Washington is seeking a Service Motivator to greet members, set the tone for their visit, and guide guests toward memberships. Full training is provided, and many managers started in this role.

The part-time, hourly position requires friendly, energetic interaction, with duties spanning member experience, tours, and service desk tasks. Flex scheduling and advancement opportunities are available.

Qualifications

• Friendly, positive, and genuinely motivated to help people.
• Comfortable talking with anyone, in person and by phone.
• Able to manage multiple tasks and stay composed during busy periods.
• Comfortable using computers and basic software.
• Dependable and punctual.
• Available to work weekends and holidays.
• High school diploma or equivalent, or currently enrolled.
• Must be CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

Responsibilities

• Greet every member by first name and every guest with a smile.
• Maintain front desk security by ensuring every member and guest is checked in.
• Make every member and guest experience memorable.
• Answer phone calls and questions about the club and services.
• Lead tours and help guests choose the membership that best fits their goals.
• Enroll new members and introduce personal training and other club services.
• Follow up with guests after their visits.
• Conduct regular walk-throughs to keep the club clean, organized, and equipment ready.
• Complete shift procedures and handoffs.
• Process retail and membership transactions.
• Assist members with account and billing questions, escalating issues to management as needed.
• Log maintenance needs and report safety concerns or incidents to management.

Education

High school diploma or equivalent

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Employee discounts

Location:

8700 NE Vancouver Mall Dr Suite 220, Vancouver, WA

Employment Type:

Part-time, hourly, with flexible scheduling

Position Overview

As a Service Motivator, you are the first person every member and guest meets, and you set the tone for their entire visit. Your role is to create memorable experiences and guide guests toward joining the gym, and both are expected every shift. We provide full training, and many of our managers began their careers in this role.

Our Values:

Motivating, Authentic, and Passionate in every interaction.

Key Responsibilities

Member Experience and Growth

• Greet every member by first name and every guest with a smile
• Maintain front desk security by making sure every member and guest is checked in
• Make every member and guest experience memorable
• Answer phone calls and questions about the club and services
• Lead tours and help guests choose the membership that best fits their goals
• Enroll new members and introduce personal training and other club services
• Follow up with guests after their visits

Club Operations

• Conduct regular walk-throughs to keep the club clean, organized, and equipment ready.
• Complete shift procedures and handoffs
• Process retail and membership transactions
• Assist members with account and billing questions, escalating issues to management as needed
• Log maintenance needs and report safety concerns or incidents to management
• Support additional duties as needed

Qualifications

• Friendly, positive, and genuinely motivated to help people
• Comfortable talking with anyone, in person and by phone
• Able to manage multiple tasks and stay composed during busy periods
• Comfortable using computers and basic software
• Dependable and punctual
• Available to work weekends and holidays
• High school diploma or equivalent, or currently enrolled
• Must be CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

Compensation and Benefits

• $17.13 - $18.00 per hour, based on experience
• Complimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privileges
• Paid sick leave
• Flexible schedules that accommodate school or other commitments
• Opportunities to progress into management

Work Environment

You'll be on your feet for the entire shift and must be comfortable with that. This role also requires moving throughout the club and lifting up to 55 lbs. The gym is an active, high-energy environment with music and equipment noise..