Front Desk Service Motivator

Gold's Gym Washington; Woodinville (WA); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Complimentary gym membership

Flexible scheduling

Paid sick leave

Job summary

Gold's Gym Washington is seeking a Part-time Service Motivator to greet members, guide tours, and enroll guests in memberships. You will share information about club services, process transactions, and assist with billing questions.

The role involves standing for long periods, lifting up to 55 lbs, and a fast-paced, high-energy gym environment. Full training is provided; candidates must be available on weekends and holidays.

Qualifications

• Friendly, positive and motivated to help people in a busy front-desk setting.
• Comfortable talking with guests in person and over the phone.
• Ability to juggle multiple tasks while staying calm during peak times.
• Proficient with computers and basic software
• Reliable, punctual and present for shifts, including weekends
• Available to work weekends and holidays

Responsibilities

• Greet members by name and welcome guests with a smile.
• Maintain front desk security via check-in procedures.
• Lead tours and enroll members in memberships and services.
• Answer questions about club services and scheduling.
• Process transactions and handle account/billing inquiries.
• Keep the club clean, report safety concerns, and assist with duties as needed.

Skills

Friendly & helpful

Communication skills

Multitasking

Computer basics

Punctuality

Weekend availability

Education

High school diploma or equivalent

CPR/AED Certification

Job description

Benefits

• Opportunity for advancement
• Training & development
• Employee discounts

Location: 18600 Woodinville-Snohomish Rd, Suite 100, Woodinville, WA

Employment Type: Part-time, hourly, with flexible scheduling

Position Overview

As a Service Motivator, you are the first person every member and guest meets, and you set the tone for their entire visit. Your role is to create memorable experiences and guide guests toward joining the gym, and both are expected every shift. We provide full training, and many of our managers began their careers in this role.

Our Values

Motivating, Authentic, and Passionate in every interaction.

Key Responsibilities

Member Experience and Growth

• Greet every member by first name and every guest with a smile
• Maintain front desk security by making sure every member and guest is checked in
• Make every member and guest experience memorable
• Answer phone calls and questions about the club and services
• Lead tours and help guests choose the membership that best fits their goals
• Enroll new members and introduce personal training and other club services
• Follow up with guests after their visits

Club Operations

• Conduct regular walk-throughs to keep the club clean, organized, and equipment ready.
• Complete shift procedures and handoffs
• Process retail and membership transactions
• Assist members with account and billing questions, escalating issues to management as needed
• Log maintenance needs and report safety concerns or incidents to management
• Support additional duties as needed

Qualifications

• Friendly, positive, and genuinely motivated to help people
• Comfortable talking with anyone, in person and by phone
• Able to manage multiple tasks and stay composed during busy periods
• Comfortable using computers and basic software
• Dependable and punctual
• Available to work weekends and holidays
• High school diploma or equivalent, or currently enrolled
• Must be CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

Compensation and Benefits

• $17.13 - $18.00 per hour, based on experience
• Complimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privileges
• Paid sick leave
• Flexible schedules that accommodate school or other commitments
• Opportunities to progress into management

Work Environment

You'll be on your feet for the entire shift and must be comfortable with that. This role also requires moving throughout the club and lifting up to 55 lbs. The gym is an active, high-energy environment with music and equipment noise..