Gym Front Desk & Membership Experience Lead

edgefitness; Hamden (CT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

Health benefits for you and family

Education reimbursement for PT certs

Job summary

Edge Fitness in Hamden, CT is seeking a high-energy Front Desk/Guest Services Associate. You will greet guests, process transactions at the POS, and drive member recruitment through engaging tours and upselling club amenities.

This role requires enthusiasm for fitness, a proactive mindset, and the ability to work with urgency during busy period closures and month-end activity. Full-time position with comprehensive benefits and growth opportunities.

Qualifications

• Proven ability to meet or exceed sales goals.
• Strong customer service orientation and communication.
• High energy and enthusiastic approach to daily tasks.
• Ability to work with urgency and flexibility during closeouts.

Responsibilities

• Provide outstanding guest service and greeting to every guest.
• Help improve member experience, revenues and retention.
• Maintain product knowledge of merchandise and services.
• Process sales transactions accurately at POS with proper cash handling.
• Capitalise on every phone call and walk-in prospect for membership.
• Conduct tours and showcase fitness value to potential new members.

Skills

Sales goals

Customer service

Energy & enthusiasm

Urgency mindset

Tools

POS system

Job description

Edge Fitness in Hamden, CT is seeking a high-energy Front Desk/Guest Services Associate. You will greet guests, process transactions at the POS, and drive member recruitment through engaging tours and upselling club amenities.

This role requires enthusiasm for fitness, a proactive mindset, and the ability to work with urgency during busy period closures and month-end activity. Full-time position with comprehensive benefits and growth opportunities.