Gym Operations & Member Experience Manager

Crunch Fitness Corporate; San Francisco (CA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

Vacation & holidays

Gym membership

Member discounts

Job summary

Crunch Fitness Corporate in San Francisco seeks a Manager on Duty to support front desk operations, greet members, manage club software, and oversee daily tasks from opening to closing. You will coordinate member services, safety procedures, and reporting to ensure a welcoming, efficient club experience.

The ideal candidate brings at least 1 year of club experience, strong communication and leadership skills, and solid organizational and administrative abilities to deliver excellent member

Qualifications

• Minimum of 1 year club experience preferred.
• Proficient reading and writing skills.
• Good written and verbal communication.
• Strong organizational skills.
• Strong leadership and administrative skills.
• Strong customer service skills.

Responsibilities

• Assist front desk, retail desks/areas as needed.
• Greet all members & guests with a smile including good-byes.
• Facilitate any messages on club software at member check-in.
• Communicate special events to members and guests.
• Answer phones in courteous, helpful, professional manner.
• Facilitate all member requests and follow ups.
• Maintain a positive and welcoming atmosphere for members.
• Assist in collection & tracking of member payments.
• Facility Management via club walks and checklists (Opening/Closing, Cleaning Checklist, Equipment Out of Order Log etc.)
• Responsible for inventory counts, cycle counts and packing slip reconciliation.
• Proper administration and timely submission of all reports, documents and information.
• Execute all safety procedures and policies.
• Know club facility, services and schedules.
• Know, understand and follow all policies, procedures and standards.
• Maintain professional manner at all times.
• May be required to work extra shifts as warranted by Operations Manager.
• Assist in all projects as delegated by club management.

Skills

Customer service

Communication skills

Leadership

Organizational skills

Administrative skills

Reading/writing proficiency

Tools

Club management software

Inventory tracking

Job description

Crunch Fitness Corporate in San Francisco seeks a Manager on Duty to support front desk operations, greet members, manage club software, and oversee daily tasks from opening to closing. You will coordinate member services, safety procedures, and reporting to ensure a welcoming, efficient club experience.

The ideal candidate brings at least 1 year of club experience, strong communication and leadership skills, and solid organizational and administrative abilities to deliver excellent member