Gym Front Desk & Member Experience Specialist

EōS Fitness; Phoenix (AZ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Daily pay

Health benefits

401(k) matching

Employee referral program

Career development

Job summary

EōS Fitness in Phoenix, AZ is seeking a Service Associate to greet members, answer questions, and guide guests through membership options. You will check-in members, respond to inquiries, and maintain a welcoming, professional front desk environment that reflects our core values and team culture.

This role supports a busy gym and requires flexibility in schedule and duties. The position emphasizes excellent service, safety, and efficient operations, with opportunities for growth and benefits

Qualifications

• Previous experience in customer service or front desk role.
• Interest or experience in the fitness industry.
• Excellent interpersonal and customer-focused mindset.

Responsibilities

• Greet members and guests professionally.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Customer service

Front desk

Interpersonal skills

Multitasking

MS Office

Organizational skills

Problem-solving

Flexibility

Tools

Gym management software

Job description

EōS Fitness in Phoenix, AZ is seeking a Service Associate to greet members, answer questions, and guide guests through membership options. You will check-in members, respond to inquiries, and maintain a welcoming, professional front desk environment that reflects our core values and team culture.

This role supports a busy gym and requires flexibility in schedule and duties. The position emphasizes excellent service, safety, and efficient operations, with opportunities for growth and benefits