Gym Front Desk & Member Experience Specialist

EōS Fitness; Arcadia (AR); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Free gym membership for you and plus 1

Daily Pay offered

401(k) + Company matching

Job summary

EōS Fitness in California is seeking a friendly Service Associate to greet members, provide information on services and memberships, and ensure a welcoming atmosphere. You will handle inquiries, process payments, and support a clean, well‑stocked front desk while following safety procedures and contributing to a positive member experience.

CPR certification is required within 30 days, and availability to work evenings, weekends, and holidays is expected; prior front‑desk or customer‑service

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask in a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Embraces our Core Values!

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Customer service

Interpersonal skills

Multitasking

Flexibility

Organizational skills

Problem solving

Availability for evenings/weekends

Education

CPR certification

Tools

MS Office

Gym management software

Job description

EōS Fitness in California is seeking a friendly Service Associate to greet members, provide information on services and memberships, and ensure a welcoming atmosphere. You will handle inquiries, process payments, and support a clean, well‑stocked front desk while following safety procedures and contributing to a positive member experience.

CPR certification is required within 30 days, and availability to work evenings, weekends, and holidays is expected; prior front‑desk or customer‑service