Membership Concierge | Gym Front Desk & Member Experience

EōS Fitness; Goleta (CA); On-site; USD 48,425,000 - 55,875,000; Full time

Benefits offered by this job

Free gym membership for you and a plus

Daily Pay available

Health benefits such as dental/vision

401(k) with company match

Professional development opportunities

Employee referral program

Paid vacation and holidays

Sophia Learning access

Job summary

EōS Fitness is seeking a Service Associate in Goleta, CA to provide a welcoming, professional experience for members and guests. You will assist with information on services, handle inquiries, and process memberships at the front desk.

The role emphasizes flexibility to work in a fast-paced gym setting, uphold our core values, and support daily operations including payments, safety, and customer service excellence.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Customer service

Front desk

Interpersonal skills

Multitasking

Organization

Problem solving

Customer-focused

Flexibility

Tools

MS Office

Gym management software

Job description

EōS Fitness is seeking a Service Associate in Goleta, CA to provide a welcoming, professional experience for members and guests. You will assist with information on services, handle inquiries, and process memberships at the front desk.

The role emphasizes flexibility to work in a fast-paced gym setting, uphold our core values, and support daily operations including payments, safety, and customer service excellence.