Front Desk & Member Experience Associate

EōS Fitness; Hollywood (AL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free gym membership for you and a plus

Professional development opportunities

Daily pay (access your funds before a

Employee referral program

Health, dental, vision, life, EAP

401(k) + company match

Sophia Learning for personal growth

Job summary

EōS Fitness in Hollywood, CA seeks a Service Associate to welcome members and provide professional, helpful service. You will greet guests, guide inquiries, process payments, and support front-desk operations while adhering to safety protocols and maintaining a tidy, well-stocked environment.

Responsibilities include checking in members, assisting with program information, and ensuring a positive experience for all customers. Evening, weekend, and holiday availability is expected.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean facility by walking the gym, picking up trash, restocking supplies, and checking locker rooms.

Skills

Customer service

Fitness industry interest

Interpersonal skills

Multitasking

MS Office

Gym management software

Organizational skills

Flexibility

Tools

MS Office

Gym management software

Job description

EōS Fitness in Hollywood, CA seeks a Service Associate to welcome members and provide professional, helpful service. You will greet guests, guide inquiries, process payments, and support front-desk operations while adhering to safety protocols and maintaining a tidy, well-stocked environment.

Responsibilities include checking in members, assisting with program information, and ensuring a positive experience for all customers. Evening, weekend, and holiday availability is expected.