Gym Front Desk & Member Experience Lead

Antioch Fitness, LLC; Nashville (TN); On-site; USD 17,000 - 18,000; Part time

Job summary

Nashville-based Planet Fitness franchisee seeks a friendly Member Services Representative to greet members and guests and manage front desk duties at the Murfreesboro Pike location in Nashville, TN. The role involves tours, sign-ups, and resolving member inquiries with a focus on excellent service.

Ideal candidates bring a customer-service mindset, basic computer skills, reliability, and a passion for fitness. The position supports a team-driven environment and requires a positive attitude.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Job description

Nashville-based Planet Fitness franchisee seeks a friendly Member Services Representative to greet members and guests and manage front desk duties at the Murfreesboro Pike location in Nashville, TN. The role involves tours, sign-ups, and resolving member inquiries with a focus on excellent service.

Ideal candidates bring a customer-service mindset, basic computer skills, reliability, and a passion for fitness. The position supports a team-driven environment and requires a positive attitude.