Gym Front Desk & Member Experience - Flexible Scheduling

The Lodge Club; Sawgrass (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (vacation, holidays, and

Medical, dental, vision, life and̄dis-

401(k) with company match

Flexible scheduling

Complimentary parking and employee-din

Five-Diamond service training

Job summary

The Lodge & Club in Sawgrass, FL, is seeking a full-time Gym Front Desk colleague to welcome members and guests, manage towels and amenities, and support daily fitness center operations. You will be the first contact for arrivals and a key part of delivering a safe, professional, and engaging guest experience.

You’ll maintain a clean front desk and fitness area, learn the POS system, and assist with member sign-in and daily tasks.

Qualifications

• High school diploma or equivalent preferred.
• Ability to read, write, speak, and understand English sufficiently to communicate effectively with members, guests, and team members.
• Previous fitness center, health club, hospitality, or customer service experience is helpful but not required.
• CPR/AED certification required; certification will be provided if not currently obtained.
• Knowledge of professional customer service and common courtesy standards.
• Ability to learn and operate POS systems.
• Ability to maintain a professional appearance and adhere to company grooming and uniform standards.
• Must be dependable with strong attendance and punctuality.
• Ability to work a flexible schedule, including weekends, holidays, and split shifts.
• Ability to remain on your feet for extended periods.
• Ability to lift, carry, and move up to 30 pounds.
• Ability to work with members, guests, and children in a professional and friendly manner.

Responsibilities

• Welcome and assist members and guests entering the fitness center.
• Provide towels, locker access, and other guest amenities as needed.
• Answer incoming fitness center telephone calls, route calls appropriately, and take accurate messages.
• Thank members and guests for their visit, gather feedback regarding their experience, and invite them to return.
• Perform opening and closing duties as assigned.
• Maintain a clean, organized, and professional front desk and fitness center environment.
• Fold towels and maintain adequate towel inventory throughout the facility.
• Clean work areas and fitness equipment as needed, including vacuuming and light equipment upkeep.
• Maintain logs, records, and files accurately.
• Learn and operate the POS system and process all applicable sales transactions.
• Register and sign in new members.
• Fill and maintain water coolers and stocked cup stations.
• Attend required meetings, training sessions, safety courses, and departmental functions.
• Identify and report safety concerns and assist in maintaining a safe working environment.
• Become proficient in the operation and safety features of fitness center equipment.
• Assist with nursery operations and children's events when needed.
• Support quality member service initiatives and perform additional duties assigned by management.

Skills

Customer service

POS systems

Flexibility

Attendance

CPR/AED certification

Education

High school diploma or equivalent

Tools

POS system

Job description

The Lodge & Club in Sawgrass, FL, is seeking a full-time Gym Front Desk colleague to welcome members and guests, manage towels and amenities, and support daily fitness center operations. You will be the first contact for arrivals and a key part of delivering a safe, professional, and engaging guest experience.

You’ll maintain a clean front desk and fitness area, learn the POS system, and assist with member sign-in and daily tasks.