Gym Front Desk

The Lodge Club; Ponte Vedra Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, vision insurance

401(k) with company match

Flexible scheduling

Employee dining café

Career growth opportunities

Uniform dry-cleaning services

Job summary

The Lodge & Club is seeking a full-time Gym Front Desk colleague to be the first point of contact for members and guests at the fitness center. You will provide exceptional service, maintain a clean front desk, and support daily operations from arrival through departure.

Reporting to the Gym Manager, you will ensure a safe, professional, and engaging experience, including towels, bell/locker access, and POS transactions, with opportunities for growth within Gate Hospitality Group.

Qualifications

• High school diploma or equivalent preferred.
• English communication skills with guests and team members.
• CPR/AED certification required; provided if needed.
• Ability to learn and operate POS systems.
• Ability to work flexible schedule incl. weekends.

Responsibilities

• Welcome and assist members and guests entering the fitness center.
• Provide towels, locker access, and other guest amenities as needed.
• Answer incoming fitness center telephone calls, route calls appropriately, and take accurate messages.
• Thank members and guests for their visit, gather feedback, and invite them to return.
• Perform opening and closing duties as assigned.
• Maintain a clean, organized front desk and fitness center environment.
• Learn and operate the POS system and process all applicable sales transactions.
• Register and sign in new members.
• Attend required meetings, training sessions, safety courses, and departmental functions.
• Identify and report safety concerns and assist in maintaining a safe working environment.
• Become proficient in the operation and safety features of fitness center equipment.
• Assist with nursery operations and children's events when needed.

Skills

Customer service

English proficiency

Punctuality

Professionalism

Education

High school diploma

Tools

POS system

Job description

Start Your Journey

Perched on the Atlantic shoreline, The Lodge & Club offers an intimate oceanfront escape known for personalized service and unforgettable experiences. From stunning views and coastal elegance to meaningful guest interactions, every detail reflects our commitment to exceptional hospitality. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is dedicated to fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create memorable moments that keep guests returning year after year.

The Opportunity

The Lodge & Club is seeking a full-time Gym Front Desk colleague to serve as the first point of contact for members and guests visiting the fitness center. Reporting to the Gym Manager and/or Gym Supervisor, this role is responsible for providing exceptional member service, maintaining a clean and organized front desk environment, supporting daily fitness center operations, and creating a welcoming experience from arrival through departure. This position plays an important role in ensuring members and guests enjoy a safe, professional, and engaging fitness center experience.

The Day-to-Day

• Welcome and assist members and guests entering the fitness center.
• Provide towels, locker access, and other guest amenities as needed.
• Answer incoming fitness center telephone calls, route calls appropriately, and take accurate messages.
• Thank members and guests for their visit, gather feedback regarding their experience, and invite them to return.
• Perform opening and closing duties as assigned.
• Maintain a clean, organized, and professional front desk and fitness center environment.
• Fold towels and maintain adequate towel inventory throughout the facility.
• Clean work areas and fitness equipment as needed, including vacuuming and light equipment upkeep.
• Maintain logs, records, and files accurately.
• Learn and operate the POS system and process all applicable sales transactions.
• Register and sign in new members.
• Fill and maintain water coolers and stocked cup stations.
• Attend required meetings, training sessions, safety courses, and departmental functions.
• Identify and report safety concerns and assist in maintaining a safe working environment.
• Become proficient in the operation and safety features of fitness center equipment.
• Assist with nursery operations and children's events when needed.
• Support quality member service initiatives and perform additional duties assigned by management.

What Sets You Apart

• High school diploma or equivalent preferred.
• Ability to read, write, speak, and understand English sufficiently to communicate effectively with members, guests, and team members.
• Previous fitness center, health club, hospitality, or customer service experience is helpful but not required.
• CPR/AED certification required; certification will be provided if not currently obtained.
• Knowledge of professional customer service and common courtesy standards.
• Ability to learn and operate point-of-sale (POS) systems.
• Ability to maintain a professional appearance and adhere to company grooming and uniform standards.
• Must be dependable with strong attendance and punctuality.
• Ability to work a flexible schedule, including weekends, holidays, and split shifts.
• Ability to remain on your feet for extended periods.
• Ability to lift, carry, and move up to 30 pounds.
• Ability to work with members, guests, and children in a professional and friendly manner.

What's In It For You?

We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.

• Competitive pay
• Paid time off, including vacation, holidays, and sick time
• Medical, dental, vision, life insurance, and disability coverage for eligible team members
• 401(k) with company match
• Flexible scheduling opportunities
• Complimentary parking and employee dining café
• Five-Diamond service training and professional development opportunities
• Certifications and continuing education opportunities
• Complimentary Uniform Dry-Cleaning Services
• Career growth and advancement opportunities throughout Gate Hospitality Group
• Preferred lodging rates
• Discounted golf and select recreational amenities

The Lodge & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

Source: Hospitality Online