Gym Front Desk & Member Concierge

Defined Fitness Inc; Albuquerque (NM); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Gym Membership

Staff Pass Membership

Discounted Personal Training Sessions

Life Insurance

AD&D Insurance

Pet Insurance

Job summary

Defined Fitness Inc in Albuquerque invites a Greet Team Member to join our full‑time staff. You are the first smile guests see, delivering outstanding service while supporting club operations and sales goals.

Role requires friendly, energetic, and professional communication, cash handling, and the ability to work mornings, evenings, and weekends. You will tour guests, process transactions, and maintain a clean, welcoming facility.

Qualifications

• Minimum of one year in a customer service-oriented position.
• Minimum of one year cash handling experience.
• Demonstrate ability to provide excellent internal and external customer service.
• PC literate, including Microsoft Office and various other products, such as ABC and GymSales.

Responsibilities

• Greet all members and guests in a professional, courteous, and pleasant manner.
• Verify membership status and respond accordingly to questions, concerns, etc.
• Work with Greet Team Manager to achieve club sales goals.
• Answer and/or direct all incoming calls promptly and courteously.
• Conduct periodic club walks to ensure a clean and safe facility.
• Accurately process money transactions.
• Place calls to prospective members regarding new promotions.
• Maintain a clean and well-stocked workspace.
• Communicate all club concerns and member inquiries to management daily.
• Provide tours for prospective members.

Skills

Customer service

Cash handling

Interpersonal communication

Adaptable

Education

CPR/AED certification (including infant and child)

Tools

Microsoft Office

GymSales

ABC

Job description

Defined Fitness Inc in Albuquerque invites a Greet Team Member to join our full‑time staff. You are the first smile guests see, delivering outstanding service while supporting club operations and sales goals.

Role requires friendly, energetic, and professional communication, cash handling, and the ability to work mornings, evenings, and weekends. You will tour guests, process transactions, and maintain a clean, welcoming facility.