Front Desk Member Concierge — Commission-Eligible

Defined Fitness Inc; Rio Rancho (NM); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Gym Membership

Staff Pass Memberships

Discounted Personal Training Sessions

Life / AD&D Insurance

Pet Insurance

Job summary

Defined Fitness Inc in Rio Rancho, NM seeks a full-time Greet Team Member to be the club's welcoming face. You will greet members and guests, verify memberships, answer calls, and assist prospective members with tours and information.

The role requires at least one year of customer service and cash handling, thrives in a fast-paced environment, and offers gym membership and staff pass perks. CPR/AED certification within 45 days is expected.

Qualifications

• Minimum of one (1) year experience in a customer service-oriented position.
• Minimum of one (1) year cash handling experience.
• Demonstrate ability to provide excellent internal and external customer service.
• PC literate, including Microsoft Office and various other products, such as ABC and GymSales.
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment.
• Ability to work mornings, evenings, and weekends as needed.

Responsibilities

• Greet all members and guests in a professional, courteous, and pleasant manner.
• Verify membership status and respond accordingly to questions, concerns, etc.
• Work with Greet Team Manager to achieve club sales goals.
• Answer and/or direct all incoming calls promptly and courteously.
• Conduct periodic club walks to ensure a clean and safe facility.
• Accurately process money transactions.
• Place calls to prospective members regarding new promotions.
• Maintain a clean and well-stocked workspace.
• Communicate all club concerns and member inquiries to management daily.
• Provide tours for prospective members.

Skills

Sales-driven

Energetic

Interpersonal skills

Adaptable

Customer service

Cash handling

Education

CPR/AED certification

Tools

Microsoft Office

GymSales

Job description

Defined Fitness Inc in Rio Rancho, NM seeks a full-time Greet Team Member to be the club's welcoming face. You will greet members and guests, verify memberships, answer calls, and assist prospective members with tours and information.

The role requires at least one year of customer service and cash handling, thrives in a fast-paced environment, and offers gym membership and staff pass perks. CPR/AED certification within 45 days is expected.