Night Front Desk Concierge — Member Care & Cash Handling

Planet Fitness; Albuquerque (NM); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Free Black Card membership

Job summary

Planet Fitness is seeking an Overnight Front Desk Associate in Albuquerque to Welcome and exit members, answer questions, and handle payments. You will deliver fast, accurate service in a busy retail environment while maintaining cleanliness and promoting promotions.

The role requires 18+ with a high school diploma or equivalent, and customer service experience. Training hours vary; consistent overnight shifts are available, with weekends and holidays potentially included.

Qualifications

• Minimum qualifications: 18 years or older and a High School Diploma or Equivalent.
• Six months of face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.
• Excellent verbal and written communication skills and ability to work a flexible rotating schedule.

Responsibilities

• Greet and farewell members in a confident, professional, and friendly manner.
• Respond promptly to member needs and provide gracious, efficient service.
• Answer phone calls promptly and accurately with information.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Process payments, give change and receipts accurately.
• Promote products and promotions to drive revenue.
• Answer questions about policies and procedures clearly.

Skills

Verbal communication

Written communication

Multitasking

Decision making

Problem solving

Self-motivation

Flexibility

Team player

Customer service

Energetic

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking an Overnight Front Desk Associate in Albuquerque to Welcome and exit members, answer questions, and handle payments. You will deliver fast, accurate service in a busy retail environment while maintaining cleanliness and promoting promotions.

The role requires 18+ with a high school diploma or equivalent, and customer service experience. Training hours vary; consistent overnight shifts are available, with weekends and holidays potentially included.