Guest Experience & Membership Specialist

Chuze Fitness; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k

CPR, First Aid, AED Training

Free Chuze Fitness Membership

Discounts on purchases

Training and growth opportunities

Full-time perks

Job summary

Chuze Fitness in Albuquerque is hiring for a front desk/customer service role. You will greet members, facilitate tours, assist with sign-ups, handle phone inquiries, and help maintain a sparkling gym environment.

The position offers opportunities for training and growth, plus perks like a free gym membership and CPR/First Aid training. You’ll join a team that values hospitality, community, and a friendly, helpful culture.

Qualifications

• Able to read, write and speak English clearly.
• Willing to walk and stand for long periods and lift up to 50 lbs.
• Customer service oriented with smooth communication.

Responsibilities

• Welcome, greet, and interact with members and guests.
• Provide membership information and conduct tours.
• Keep gym clean and presentable throughout shift.
• Handle sign-ups, phone calls, POS transactions, and member concerns.
• Assist with billing issues and escalate when needed.
• Regularly complete LMS training materials and updates.
• Be knowledgeable about facilities, fitness programs, and equipment.
• Make smoothies where applicable and maintain quality standards.
• Attend team meetings and participate in shift planning.

Skills

Customer service

Cash handling

Phone etiquette

Membership tours

Tools

POS system

LMS

Job description

Chuze Fitness in Albuquerque is hiring for a front desk/customer service role. You will greet members, facilitate tours, assist with sign-ups, handle phone inquiries, and help maintain a sparkling gym environment.

The position offers opportunities for training and growth, plus perks like a free gym membership and CPR/First Aid training. You’ll join a team that values hospitality, community, and a friendly, helpful culture.