Member Experience Lead — Greet Team (Gym Benefits)

Defined Fitness Inc; Albuquerque (NM); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Staff Pass

Discounted Personal Training

Life / AD&D Insurance

Pet Insurance

Job summary

Defined Fitness Inc. is seeking a Full Time Clerical Greet Team Lead at our Sandia facility in Albuquerque, NM. The role bridges hourly staff and leadership, overseeing check-ins, tours, and courteous member interactions to boost retention and membership growth.

The ideal candidate will uphold our CORE values, manage daily communications, and help maintain a clean, welcoming club environment for members and guests.

Qualifications

• One (1) year tenure with Defined Fitness Greet Team preferred.
• College degree in a related field preferred.
• Demonstrated ability in business judgment with strong analytical aptitude to improve overall operations.
• Strong verbal, written, and interpersonal communication skills.
• Display leadership qualities and organizational skills to motivate, team-build and effectively delegate tasks with follow-up.
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment.
• Advanced cash handling experience.

Responsibilities

• Provide members with friendly greetings at check-in and display prompt attention to needs.
• Monitor check-ins to identify delinquent accounts and notify Greet Team Manager.
• Answer phones in a courteous and professional manner while utilizing proper greeting techniques.
• Address incoming call requests and/or take detailed message ensuring incoming callers name is noted for personnel receiving the message.
• Registration of all Telephone Inquiries (T.Is) into script pad and the Master Production Tracker.
• Transfer all incoming calls for personal training to appropriate fitness consultant(s).
• Audit T.Is to ensure prospective appointments are booked correctly.
• Consult with members regarding Defined Fitness products and offers such as personal training & group exercise class content using company provided presentation tools.
• Build relationships by utilizing member names to help serve as a resource for any questions/concerns and direct them to applicable resource(s).
• Provide a clean, friendly and well-maintained club for members/guests and help familiarize new & existing members with their home club.
• Provide prospective members with tours of the facility with detail of equipment, services and amenities that directly tie back to their individual fitness needs and goals.
• Proper registration of guests into membership platform.
• Effectively and accurately sign-up prospective members using company sales techniques and protocols.
• Adhere to Membership Agreement Procedures during new members enrollments.
• Onboard new members successfully and assist with member retention strategies to drive club profitability.
• Consistently hit or exceed personal and club KPIs.
• Generate leads/new business internally through member promotions, referrals, dissemination of guest passes and contacting generated leads via phone.
• Communication of special events to members and guests.
• Assist in collection and tracking of members payments through the A/R report.
• Responsible for opening/closing the facility and ensuring proper opening/closing procedures are followed as outlined.
• Balancing of POS at opening/closing of the facility.

Skills

Strong verbal, written, and Interper..

Education

College degree in related field

Job description

Defined Fitness Inc. is seeking a Full Time Clerical Greet Team Lead at our Sandia facility in Albuquerque, NM. The role bridges hourly staff and leadership, overseeing check-ins, tours, and courteous member interactions to boost retention and membership growth.

The ideal candidate will uphold our CORE values, manage daily communications, and help maintain a clean, welcoming club environment for members and guests.