Gym Equipment & Facility Technician

Core Development and Management-Planet Fitness; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Core Development and Management-Planet Fitness seeks a Facilities Technician to perform daily service and maintenance on cardio and strength equipment across assigned clubs, ensuring a high-quality member experience.

The role involves repairs, preventative maintenance, and coordination with the Facilities Manager, plus support for construction, installations, and ticketing workflows. Strong communication and customer service are essential.

Qualifications

• Minimum 1–3 years of mechanical and electrical service experience.
• Experience working in a fitness club is preferred.
• Must have a clean driving record and valid driver’s license.
• Basic computer skills including Word, Excel, and Outlook.
• Dependable, responsible and takes initiative.
• Works well independently and on a team.
• Strong customer service and communication skills.

Responsibilities

• Repair out-of-order equipment as requested by clubs and obtain sign-off from staff.
• Communicate daily with the Facilities Manager on progress and obstacles.
• Maintain KPI scorecard performance at standard levels.
• Own the helpdesk ticketing system for assigned clubs.
• Conduct thorough walk-throughs for preventative maintenance and ensure supplies are stocked.
• Update work schedules using Microsoft Outlook.
• Assist with construction and presales as needed.
• Assist with re-equip installations.
• Maintain and clean company vehicle inventory.
• Document work on warranted equipment and target warranty work.
• Assist other Facilities team members as needed.

Skills

Mechanical & electrical service

Customer service

Communication

Team player

Independent worker

Driving license

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Core Development and Management-Planet Fitness seeks a Facilities Technician to perform daily service and maintenance on cardio and strength equipment across assigned clubs, ensuring a high-quality member experience.

The role involves repairs, preventative maintenance, and coordination with the Facilities Manager, plus support for construction, installations, and ticketing workflows. Strong communication and customer service are essential.