Gym Concierge & Member Experience Specialist

EōS Fitness; Florida; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

Daily pay

401(k) with company match

Health benefits

Career development

Employee referral program

Sophia Learning

Job summary

EōS Fitness in Florida is seeking a friendly Service Associate to welcome members, assist guests, and support staff at the front desk. You will check-in members, share information about gym services and membership options, and address inquiries promptly to make every visit feel valued and supported.

The role requires flexible availability including evenings, weekends, and holidays, plus experience in customer service and a customer-first mindset.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Customer service

Front desk

Interpersonal skills

Multitasking

MS Office

Gym management software

Organizational skills

Flexibility

Core values

Tools

MS Office

Gym management software

Job description

EōS Fitness in Florida is seeking a friendly Service Associate to welcome members, assist guests, and support staff at the front desk. You will check-in members, share information about gym services and membership options, and address inquiries promptly to make every visit feel valued and supported.

The role requires flexible availability including evenings, weekends, and holidays, plus experience in customer service and a customer-first mindset.