Guest Experience Associate - Gym Front Desk & Member Care

EōS Fitness; Saint Petersburg (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free gym membership for you and a +1

Daily Pay offered

Group Health, dental, vision

401(k) + Company matching

Employee referral program

Career growth opportunities

Job summary

EōS Fitness in Saint Petersburg, FL is seeking a friendly Service Associate to welcome members, guests, and staff at our front desk. You will check in members, answer questions, process payments, and help maintain a clean, organized lobby and reception area.

The role requires CPR within 30 days of hire, the ability to work evenings, weekends, and holidays, and a customer-focused attitude. We offer competitive pay, benefits, a free gym membership for you and a family member, and growth

Qualifications

• Experience in customer service or front desk role.
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask in a fast-paced environment.
• Proficiency with MS Office and gym management software.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Skills

Customer service

Front desk experience

Multitasking

MS Office

Tools

MS Office

Gym management software

Job description

EōS Fitness in Saint Petersburg, FL is seeking a friendly Service Associate to welcome members, guests, and staff at our front desk. You will check in members, answer questions, process payments, and help maintain a clean, organized lobby and reception area.

The role requires CPR within 30 days of hire, the ability to work evenings, weekends, and holidays, and a customer-focused attitude. We offer competitive pay, benefits, a free gym membership for you and a family member, and growth