Member Experience Concierge

EōS Fitness; Tampa (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free membership for you

Daily Pay

401(k) matching

Health insurance

Employee discounts

Professional development

Job summary

EōS Fitness in Tampa is seeking a Service Associate to greet members, provide information on gym services, and help with memberships and payments. You will support a welcoming, professional atmosphere and assist guests, members, and staff as part of a high-energy team.

The role emphasizes customer service, accurate check-ins, and adherence to safety protocols. CPR certification is required within 30 days, with flexible availability including evenings and weekends.

Qualifications

• Customer service or front desk experience is preferred.
• Interest or experience in the fitness industry is a plus.
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask in a fast-paced environment.
• Proficiency with MS Office and gym management software.

Responsibilities

• Greet members and guests with a friendly, professional attitude.
• Provide information about gym services, programs, and membership options.
• Address inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Keep the front desk clean, organized, and stocked with supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols to ensure member and staff well-being.
• Monitor inventory for beverages and bar items; track sales.
• Support facility cleanliness through gym walks and locker room checks.

Skills

Customer service

Front desk

Multitasking

MS Office

Tools

Gym management software

MS Office

Job description

EōS Fitness in Tampa is seeking a Service Associate to greet members, provide information on gym services, and help with memberships and payments. You will support a welcoming, professional atmosphere and assist guests, members, and staff as part of a high-energy team.

The role emphasizes customer service, accurate check-ins, and adherence to safety protocols. CPR certification is required within 30 days, with flexible availability including evenings and weekends.