Gym Club Operations & Member Experience Lead

Planet Fitness; Pompton Lakes (NJ); Presencial; USD 29.000 - 32.000; Jornada completa

Descripción de la vacante

Flynn Group operates Planet Fitness clubs and is seeking an Assistant Manager to oversee daily club operations and ensure a positive member experience while keeping the facility financially stable.

Reporting to the General Manager, you will lead a team, support scheduling, payroll, inventory, and KPI-driven initiatives, greet members, manage tours, and maintain a safe, high-energy Judgement Free Zone.

Formación

• Customer Service: Demonstrates excellent interpersonal skills by interacting with customers, including coworkers and the public, in a manner that consistently exceeds expectations and addresses their needs.
• Communication: Practices active listening by fully engaging with customers, showing empathy, understanding their perspectives, and collaborating to find effective solutions.
• Problem Solving: Identifies and defines issues clearly, analyzes relevant information, explores alternative solutions, and develops appropriate action plans. Seek guidance when necessary to ensure the best outcomes.

Responsabilidades

• Provides operational support to General Manager through team development and analysis of key business metrics that drive profit.
• Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.
• Monitor staff to ensure each employee is providing “+1 service”. Seek out opportunities to assist staff with areas of difficulty or concern.
• Greet members & facilitate club tours at the highest level, to drive business and lead by example.
• Be responsible for a timely, professional and solution-oriented response to member service submissions.
• Ensure proper opening and closing of the club.
• Be accountable for your team’s knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy)
• Support manager with scheduling to meet hours determined by payroll grid
• Clean gym and equipment daily. Teach your team how to properly check the facility and clean their assigned area to ensure highest level inspection.
• Take pride in the appearance of your gym. Work with staff to have them also believe that this is a representation of your team. That is how we achieve optimal results.
• Foster a culture of adaptability by encouraging open communication, collaboration, and experimentation with new ideas.
• Be a champion of change. We are always introducing new systems and processes. Lead change-management efforts and guide teams through transitions with clarity and confidence.
• Support the General Manager with hiring, onboarding, scheduling, payroll preparation, inventory management, and KPI-driven initiatives, including tracking performance metrics and assisting with scorecard updates.

Conocimientos

Customer Service

Communication

Problem Solving

Descripción del empleo

Flynn Group operates Planet Fitness clubs and is seeking an Assistant Manager to oversee daily club operations and ensure a positive member experience while keeping the facility financially stable.

Reporting to the General Manager, you will lead a team, support scheduling, payroll, inventory, and KPI-driven initiatives, greet members, manage tours, and maintain a safe, high-energy Judgement Free Zone.