Club Manager: Lead a High-Energy, Member-First Gym

Planet Fitness; Charlottesville (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

Flynn Group, operating Planet Fitness locations, seeks a Club Manager to oversee daily club operations and deliver a high-energy, Judgement Free Zone® experience. You will lead a team, ensure financial stability, and drive member engagement in a fast-paced fitness environment.

Reporting to the Regional Manager, you will implement hiring, training, and performance strategies while maintaining strong customer service and adherence to brand standards.

Qualifications

• Customer Service: Demonstrates excellent interpersonal skills when interacting with customers, coworkers and the public.
• Communication: Practices active listening, shows empathy, and collaborates to resolve issues.
• Problem Solving: Identifies issues, analyzes information, explores solutions, and plans actions.
• Club Performance: Manages club performance with P&L and KPIs to drive results.

Responsibilities

• Grow and develop a winning team through hiring, training, coaching and performance management.
• Ensure friendly greetings and high-energy member experience.
• Drive EFT by meeting goals for BCM, tour percentage, retention, and member engagement.
• Respond to member service submissions promptly with professional, solution-oriented communication.
• Lead change-management efforts and implement new systems and processes smoothly.
• Manage opening/closing procedures and payroll-aligned scheduling.

Skills

Customer Service

Communication

Problem Solving

Club Performance

Job description

Flynn Group, operating Planet Fitness locations, seeks a Club Manager to oversee daily club operations and deliver a high-energy, Judgement Free Zone® experience. You will lead a team, ensure financial stability, and drive member engagement in a fast-paced fitness environment.

Reporting to the Regional Manager, you will implement hiring, training, and performance strategies while maintaining strong customer service and adherence to brand standards.