Fitness Club Operations Lead: Guest Experience

Flynn Group; Richmond (VA); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Flynn Fitness, part of Flynn Group, seeks an Assistant Manager in Richmond, VA to oversee daily club operations and guarantee a positive member experience while supporting financial stability. You will lead a team in a high-energy Judgement Free Zone and report to the General Manager.

The role emphasizes staff development, scheduling support, and ensuring cleanliness and safety, with a focus on proactive problem solving and exceptional customer service.

Qualifikationen

• Customer service excellence in interactions with members and staff.
• Clear, empathetic communication and active listening.
• Analytical problem solving to develop action plans.

Aufgaben

• Oversee daily club operations and guide front-line staff.
• Greet members, conduct tours, and drive positive member experiences.
• Assist with hiring, scheduling, and payroll coordination.
• Ensure open/close procedures and facility cleanliness.
• Monitor KPIs and support KPI-driven initiatives.
• Lead change-management and promote open communication.

Kenntnisse

Customer service

Communication

Problem solving

Jobbeschreibung

Flynn Fitness, part of Flynn Group, seeks an Assistant Manager in Richmond, VA to oversee daily club operations and guarantee a positive member experience while supporting financial stability. You will lead a team in a high-energy Judgement Free Zone and report to the General Manager.

The role emphasizes staff development, scheduling support, and ensuring cleanliness and safety, with a focus on proactive problem solving and exceptional customer service.