Gym Club Manager - Lead Team, Elevate Member Experience

pfcareers; West Saint Paul (MN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Planet Fitness is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success.

You will recruit, train, and supervise staff; manage front desk duties, member relations, and promotions; and maintain a professional club image through coaching and adherence to policies. This role requires strong leadership, communication, and organizational skills.

Qualifications

• Minimum 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring great customer service at all times.
• High involvement in front desk tasks: greeting members, gym tours, handling service issues.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to meet company standards.
• Ensure prompt opening/closing of the gym.
• Train staff on current marketing promotions.
• Finish manager onboarding portion in Paycom for new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensure adherence to company policies and procedures.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Organizational skills

Team management

Tools

Paycom

Job description

Planet Fitness is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success.

You will recruit, train, and supervise staff; manage front desk duties, member relations, and promotions; and maintain a professional club image through coaching and adherence to policies. This role requires strong leadership, communication, and organizational skills.