Gym Club Manager - Lead Team, Elevate Member Experience

pfcareers

West Saint Paul (MN)

On-site

USD 48,000 - 62,000

Full time

4 days ago
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Benefits offered by this job

Health insurance
Vision insurance
Dental insurance
Employee discounts
Flexible schedule
Opportunity for advancement

Job summary

Planet Fitness is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success.

You will recruit, train, and supervise staff; manage front desk duties, member relations, and promotions; and maintain a professional club image through coaching and adherence to policies. This role requires strong leadership, communication, and organizational skills.

Qualifications

  • Minimum 1 year of equivalent managerial experience.
  • Strong customer service skills.
  • Strong communication, organizational and leadership skills.
  • Basic computer proficiency.
  • Honesty and good work ethic.

Responsibilities

  • Recruit, hire, train, schedule and supervise team members.
  • Member service oversight ensuring great customer service at all times.
  • High involvement in front desk tasks: greeting members, gym tours, handling service issues.
  • Provide support for team members and club members.
  • Create and maintain a positive image for the club.
  • Coaching and counseling performance to meet company standards.
  • Ensure prompt opening/closing of the gym.
  • Train staff on current marketing promotions.
  • Finish manager onboarding portion in Paycom for new hires.
  • Ensure the club is open and staffed during all hours of business.
  • Ensure adherence to company policies and procedures.
  • Order supplies and track inventory.

Skills

Customer service
Leadership
Communication
Organizational skills
Team management

Tools

Paycom

Job description

Planet Fitness is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success.

You will recruit, train, and supervise staff; manage front desk duties, member relations, and promotions; and maintain a professional club image through coaching and adherence to policies. This role requires strong leadership, communication, and organizational skills.

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