Gym Club Manager: Lead Ops & Member Experience

pf-mortensengroup; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

401(k)

Bonus based on performance

Paid time off

Training & development

Flexible schedule

Free uniforms

Employee discounts

Wellness resources

Job summary

Planet Fitness is seeking a Club Manager to oversee gym operations, ensuring an exceptional member experience and a financially successful club. You will recruit, train, and supervise staff, manage front desk duties, and support both team members and members to uphold a positive club image.

The role emphasizes leadership, strong customer service, and ensuring compliance with marketing and company policies, with opportunities for advancement within a well-known fitness brand.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a high-quality customer experience.
• Manage front desk tasks including greetings, tours and service issues.
• Support club members and staff.
• Maintain a positive club image and uphold company policies.
• Coach and monitor performance to meet standards.
• Ensure timely opening/closing of the gym and staffed hours.

Skills

Customer service

Communication

Leadership

Organization

Computer basics

Job description

Planet Fitness is seeking a Club Manager to oversee gym operations, ensuring an exceptional member experience and a financially successful club. You will recruit, train, and supervise staff, manage front desk duties, and support both team members and members to uphold a positive club image.

The role emphasizes leadership, strong customer service, and ensuring compliance with marketing and company policies, with opportunities for advancement within a well-known fitness brand.