Gym Club Manager — Lead Team, Elevate Member Experience

West Des Moines Chamber; West Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free Membership

Health, Dental and Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

Job summary

Planet Fitness in West Des Moines, IA is seeking a Club Manager to oversee daily gym operations and drive a positive member experience while ensuring the club's financial success.

You will recruit and supervise staff, handle front-desk duties, coach performance, and ensure compliance with company policies. Paycom onboarding and marketing promotions training are part of the role.

This on-site leadership position offers advancement opportunities and comprehensive benefits.

Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure great customer experiences.
• Supervise front desk duties including greeting members, tours, and addressing service questions.
• Provide support for team members and club members.
• Create and maintain a positive club image.
• Coach and counsel performance to meet company standards.
• Ensure timely opening and closing of the gym.
• Keep staff informed and trained on current marketing promotions.
• Complete manager onboarding in Paycom for new hires.
• Ensure the club is open and staffed during all business hours.
• Ensure compliance with company policies and procedures.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Organizational skills

Staff training

Team management

Front desk operations

Onboarding (Paycom)

Inventory management

Problem solving

Tools

Paycom

Job description

Planet Fitness in West Des Moines, IA is seeking a Club Manager to oversee daily gym operations and drive a positive member experience while ensuring the club's financial success.

You will recruit and supervise staff, handle front-desk duties, coach performance, and ensure compliance with company policies. Paycom onboarding and marketing promotions training are part of the role.

This on-site leadership position offers advancement opportunities and comprehensive benefits.