Gym Club Manager — Lead Team & Elevate Member Experience

Baseline Fitness; West Des Moines (IA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Advancement opportunities

Job summary

Baseline Fitness in West Des Moines, IA is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success. You will recruit, train, schedule, and supervise staff, manage front desk activities, and support both team members and club members.

The role emphasizes maintaining a welcoming club image, coaching staff to meet standards, and ensuring consistent operations during all hours. Join a team oriented toward excellent service.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer service experience.
• Front desk duties: greet members, give gym tours, address service questions.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure opening/closing of gym and staffing during hours.
• Train staff on current marketing promotions.
• Complete onboarding steps for new hires in Paycom.
• Order supplies and track inventory.

Skills

Leadership

Customer service

Communication

Organizational skills

Basic computer skills

Job description

Baseline Fitness in West Des Moines, IA is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success. You will recruit, train, schedule, and supervise staff, manage front desk activities, and support both team members and club members.

The role emphasizes maintaining a welcoming club image, coaching staff to meet standards, and ensuring consistent operations during all hours. Join a team oriented toward excellent service.