Club Manager

West Des Moines Chamber; West Des Moines (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free Membership

Health, Dental and Vision Insurance

Short Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

Job summary

Planet Fitness in West Des Moines, IA is seeking a Club Manager to oversee daily gym operations and drive a positive member experience while ensuring the club's financial success.

You will recruit and supervise staff, handle front-desk duties, coach performance, and ensure compliance with company policies. Paycom onboarding and marketing promotions training are part of the role.

This on-site leadership position offers advancement opportunities and comprehensive benefits.

Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure great customer experiences.
• Supervise front desk duties including greeting members, tours, and addressing service questions.
• Provide support for team members and club members.
• Create and maintain a positive club image.
• Coach and counsel performance to meet company standards.
• Ensure timely opening and closing of the gym.
• Keep staff informed and trained on current marketing promotions.
• Complete manager onboarding in Paycom for new hires.
• Ensure the club is open and staffed during all business hours.
• Ensure compliance with company policies and procedures.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Organizational skills

Staff training

Team management

Front desk operations

Onboarding (Paycom)

Inventory management

Problem solving

Tools

Paycom

Job description

Planet Fitness

Club Manager

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Location and Contact

• 6925 Mills Civic Pkwy Suite 125 West Des Moines IA 50266
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