Gym Assistant Manager: Member Experience & Operations

Planet Fitness; Salinas (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Planet Fitness in Salinas, CA is seeking an Assistant Manager to help oversee gym operations and ensure an exceptional 'Judgement Free' member experience while supporting a financially successful club.

You will help recruit and develop a high-performing staff, oversee front desk activities, member services, scheduling, and daily facility upkeep, with backup duties for the Club Manager. The role requires strong customer service, leadership, and bilingual communication.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Strong supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office).
• Hard working, energetic and enthusiastic.
• Strong problem resolution skills.
• Must be 18 year of age or older.
• Must be bilingual.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain welcoming atmosphere and ensure superior customer service.
• Provide backup support to Club Manager as needed.
• Schedule and supervise staff.
• Oversee front desk activities: phones, member check-in, tours.
• Oversee cleanliness and maintenance of facility.
• Assist in ordering supplies and tracking budgets.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

Skills

Customer service

Supervisory

Diplomacy

Listening

Work ethic

Problem solving

Tools

Microsoft Office

Job description

Planet Fitness in Salinas, CA is seeking an Assistant Manager to help oversee gym operations and ensure an exceptional 'Judgement Free' member experience while supporting a financially successful club.

You will help recruit and develop a high-performing staff, oversee front desk activities, member services, scheduling, and daily facility upkeep, with backup duties for the Club Manager. The role requires strong customer service, leadership, and bilingual communication.