GWI - Concierge Representative

Renewal; Appleton (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Paid vacation

Paid holidays

Paid training

Bonus program

Laptops/tablets

Job summary

Renewal by Andersen in Appleton, WI is seeking a Customer Concierge to provide outstanding customer service while guiding homeowners through the home improvement journey. You will be the main contact for window/door installation and help move projects forward.

Responsibilities include assisting customers with issues, coordinating with the production team, scheduling installations, and maintaining accurate project records to ensure a positive experience and strong homeowner relationships.

Qualifications

• 2+ years of customer service experience.
• Excellent interpersonal skills.
• Data entry skills.
• Strong competence in Microsoft Office.
• High attention to detail.
• Ability to organize simultaneous tasks.

Responsibilities

• Assist current customers with issues related to their window replacement projects.
• Work closely with the production team to ensure each customer has their project installed to their liking.
• Schedule product installations.
• Ensure customers have a positive experience buying their new windows and doors.
• Build concrete relationships with homeowners.
• Input project information to database.
• Update customer files.

Skills

Customer service

Interpersonal skills

Data entry

Microsoft Office

Attention to detail

Task organization

Job description

Job Details: Job Location: APPLETON, WI 54914, Salary Range: $18.00 - $20.00, Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.

The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along.

KEY RESPONSIBILITIES:

• Assist current customers with issues related to their window replacement projects
• Work closely with the production team to ensure each customer has their project installed to their liking
• Schedule product installations
• Ensure customers have a positive experience buying their new windows and doors
• Build concrete relationships with homeowners
• Input project information to database
• Update customer files

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• 2+ years Customer Service experience
• Excellent interpersonal skills
• Data entry skills
• Strong competence in Microsoft Office
• High attention to detail
• Ability to organize simultaneous tasks

Qualifications: BENEFITS:

• Full medical, dental, life and disability insurance plans
• Company matched 401K
• Generous paid vacation and holidays
• Paid training
• Bonus program
• The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier